Shipping Information

• Accurate Address Required: Please ensure your shipping address is correct before placing your order. Once the order is processed, we cannot modify the shipping address.
• Shipping Origin: All packages are dispatched from our warehouse in Weston, Florida.
• Tracking Details: Upon shipment, you will receive a tracking number via email to monitor your package's progress. (Please provide an active email address to receive your tracking number)
• Delivery Issues: If your tracking number indicates delivery but you have not received your package, please reach out to us for further assistance.
• Once an order is placed, changes (size, color, product) cannot be made.

Delivery Issues FAQ

1. What should I do if my package is delayed and still in transit?
   If your package status shows it is still in transit and there has been a delay, please allow up to 15 days for the process to be completed. Unfortunately, due to our insurance policy, we cannot file a claim before 15 days from the shipping date. If your package still hasn’t arrived after this period, please contact us, and our team will be happy to assist you.
2. My package status shows 'Delivered,' but I haven't received it. What should I do?
   If the status of your package shows 'Delivered' but you have not received it, please take the following steps before contacting us:

• Check with members of your household to see if anyone has received the package.
• Check with your neighbors in case the package was mistakenly delivered to the wrong address.
• Check your inbox

If you are still unable to locate the package, please contact us at team@freezbone.com and we will open an investigation. 

• Shipping Restrictions: We currently do not ship to Africa, Mexico.

Shipping Fees (Without insurance)

• U.S.A Domestic Shipping: $5.99 (USD) for all domestic orders.
• Canada Shipping: $35 (USD) for orders shipped to Canada.
• Worldwide Shipping: €25 (EURO) for all international orders.

Subscription Refunds

• If you haven’t canceled your subscription and an order has been processed, we are unable to issue a refund for that order. However, we’ll be happy to offer you store credit for the value of the order. Please reach out to our customer support team, and they’ll assist you with the process.

Customs, Duties, and Taxes

Please note that customers may be responsible for customs duties, taxes, and import fees upon delivery. These fees are not included in our shipping charges and must be paid by the recipient.

Missing or Delayed Orders

If your order is missing or delayed, please contact us at team@freezbone.com for further assistance.

Cancellation Policy

Once your order has been assigned a tracking number, it cannot be canceled—no exceptions.

Once an order is placed, changes (size, color, product) cannot be made.

Free Shipping

• U.S.A Shipping: Orders over $59 (USD) qualify for FREE shipping
• Canada Shipping: Orders over $139 (CAD) qualify for FREE shipping 
• Worldwide Shipping: Orders over €149 (EURO) qualify for FREE shipping 

If you have any questions, please don’t hesitate to  contact us at  team@freezbone.com